Before the store opens
We are not taking orders yet. The complete returns and refunds policy, with every period and condition confirmed, will be published here before the first order can be placed.
What the policy will cover
- Return window: how many days after delivery you can ask for a return. To be confirmed.
- What can't be returned: for example personalised pieces, final-sale items and, for hygiene, earrings once worn or with a broken seal. To be confirmed.
- Condition: pieces returned unworn, in their original packaging.
- Exchanges: for another size or finish where available.
- Refunds: to the original payment method, or as store credit if you prefer. For cash on delivery orders, refunds are paid to your UPI or bank account through our payment partner's secure page. We never ask for your bank details ourselves.
- Timelines: when a refund is issued after the piece reaches us, and how long banks usually take. To be confirmed.
- Damaged or wrong pieces: what to do if something arrives damaged or is not what you ordered.
How returns will work
You will be able to start a return from your account or the order tracking page, choose a reason, and book a pickup where available. We will tell you at each step.
Questions
Write to hello@caelioraluxe.com.